CASE STUDY: GOLDENVOICE / AEG PRESENTS · 2016–2022
Access
Credential
Systems
It looks like graphic design.
It functions as access control infrastructure.
CONTEXT
Every credential is a permission statement
A major festival operates multiple access tiers simultaneously: artists, headliner guests, VIPs, production, venue staff, media, sponsors, volunteers, and general admission. Each tier carries specific zone permissions. Security staff make accurate access decisions in real time, under variable lighting, in high-density crowd conditions often with minimal event-specific training.
The credential design is the system. If it fails visually, operations fail physically. A wristband that reads ambiguously under bad lighting is not a design problem. It's a security breach.
100+
DISTINCT CREDENTIAL TYPES PER COACHELLA WEEKEND + STAGECOACH
11-22
FESTIVAL WEEKENDS PER YEAR FROM 2016-2022
7
YEARS OF CREDENTIAL SYSTEMS ACROSS GOLDENVOICE / AEG EVENTS
ACCESS ARCHITECTURE
WHAT I DESIGNED
Not a handful of badge types. Hundreds of variations.
Coachella's credential program alone involved hundreds of distinct credential and pass variations per weekend: attendee access tiers, day-specific and full-weekend passes, pre-show and post-show access, multiple worker and staff classifications, vendor and contractor identifiers, parking passes across multiple lots and tiers, production vehicle identifiers, and specialized access for media, sponsors, and VIP guests. Every variation had to be visually distinct, immediately legible, and correct. A misread credential at an event of this scale has direct operational consequences.
I worked cross-functionally with ticketing, security, and production departments, collaborating with a project manager through vendor notes and specification cycles before fabrication. The work required building and maintaining a coherent visual logic across hundreds of variations annually, balancing color differentiation, typography, iconography, and brand alignment simultaneously. Final approvals involved executive and director-level stakeholders at Goldenvoice, including the company's senior leadership.
Anti-counterfeit requirements, tight fabrication timelines, and last-minute changes were part of every cycle across all events. These were not one-off designs. They were a living operational system, rebuilt and refined each year.
GOLDENVOICE / AEG EVENTS
Why this connects beyond live events
Most designers don't have this work in their portfolio because most designers haven't had to think about permission structures, role-based access, and the real-world stakes of visual hierarchy failures. The domain is live events, but the underlying problem maps directly to any system where access, trust, and differentiation by user tier actually matter. The credential system for Coachella and the access layer of a fintech product are solving a version of the same problem.
SCOPE OF WORK
VEHICLE PASS DESIGN COLOR HIERARCHY SYSTEMS
ANTI-COUNTERFEIT DESIGN PRODUCTION SPECIFICATIONS
FABRICATION COORDINATION CROSS-FUNCTIONAL APPROVALS
MULTI-YEAR SYSTEM MANAGEMENT